I'M TRACI.
I have over 16+ of experience in creating usable and delightful interactions for users that focus on consistency, accessibility and user success.
I have over 20+ of experience in creating comprehensive environments and tools that empower and educate end users.
I am passionate about data. I build user testing and analyze qualitative and quantitative data to drive design decisions, user solutions and business objectives.
I have over 25+ of experience in various forms of design and development. I create responsive sites using Adobe, Wordpress, HTML, CSS, PHP, XML and JavaScript.
Promote new customer conversion, preserve existing customer loyalty and provide a Best-In-Class Online experience by reducing frustration, increasing delight and empowering customers.
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An AI relationship tool to manage customer resolution, enable user engagement to AI interaction data, and reduce support efforts.
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Testing the Value and Usefulness of the Unum Maternity Leave Tool, Based on New, Current and Previous Users Across the Maternity Timeline.
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Produce a Collaborative Workspace so that Teams Can Connect to Increase Productivity and Shorten Project Timelines.
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Provide Users with an Improved Experience that Allows Them to Quickly and Confidently Back Up their Intuit Data.
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